Meet your pup’s 24/7 wellness team
Expert veterinary care and dog training, whenever you need it.
Embark On Call
Try it Free for 30 Days!
Only $11.99/month once the free trial ends
No hidden fees. Cancel anytime.
Embark On Call provides 1:1 online health and training consultations to keep your pet healthy and happy. Build a personalized care plan for your dog, schedule training sessions, or chat with licensed veterinarians, anytime, anywhere.
Disclaimer: Free 1 month trial will be automatically applied at checkout. Prescription services are not available at this time.
Proactive health monitoring
Our team will review your dog's DNA results with you, create a care plan, and help you and your dog stay on track.
Veterinary care from home, anytime
Chat with a licensed vet pro 24/7 or schedule a video session - without the stress of a clinic visit.
Personalized training sessions
From basic training to leash walking and more, certified trainers are ready to help at a time that works for you. Two live private sessions included each month.
Expertise you can trust
We’re real, pet-loving people; no chat bots here! Our team of pet care pros includes veterinarians, licensed veterinary techs, and certified professional dog trainers across the US.
Think of us as your family's pet care partner.
Here's how it works:
1
Sign in to your Embark account and select the pet who needs care.
2
Start a chat or video session. There’s no time limit, and you’re never rushed off a session.
3
Meet your pro! We’ll discuss your pet’s needs and provide ongoing coaching and support.
4
Need anything else? We’re here for you, 24/7, 365 days a year.
We’re the vet team that’s always open.
Talk to our vet pros about...
Dental care
Supplements
Joint health
Unusual behaviors
Diet and nutrition
Seasonal allergies
Arthritis
Accidental ingestion
Skin and coat health
Food allergies
Vaccines
General advice
We’re the trainers who will help you achieve your goals.
Talk to our behavior pros about...
House training
Separation distress
Grooming
Leash walking
Traveling with your pet
Jumping and reactivity
and more!
Embark On Call members get 24/7 access to online pet care.
Get on-demand chat, live video, or phone sessions with our pet care experts.
Health, wellness, behavior, and more - talk to a pet pro now!
Meet some of our pet care pros
Hear from pet parents like you
4.9
Based on 900+ reviews
Proactive pet care, made simple
We believe that pets should have access to high-quality care when they need it most. That’s why our goal is to support pet parents in making the best possible health and wellness decisions for their canine family members.
FAQ
01
What does my service include?
Your Embark On Call service includes unlimited live health chat and video sessions with our vet pros for any dog that you’ve added to your Embark account. It also includes two training sessions per month. Unused training credits will not carry over from the previous month.
02
Does something need to be wrong with my pet to sign up?
Absolutely not! This service is perfect for proactive pet parents who want to stay on top of their pet’s health and behavior. You don’t have to have a “problem” to meet with a dog trainer, for example. We can refresh commands or show you games that will deepen your bond with your pet.
The same goes for our health visits. When you schedule a wellness session, we talk about your pet’s health, happiness, and well-being. What is going well, what could be improved, and what you need to know to be the best pet parent possible. This session will include breed, environment, age, and health factors to determine the best unique care plan for your pup.
03
How experienced is your team?
Our care team includes veterinarians, licensed veterinary nurses, and trainers across the country. Our vet pros have (on average) 7 years of clinical experience spanning general practice, specialty, and emergency care.
Our trainers are all highly experienced with more than 10 years of dog training experience each. They all maintain professional dog training certifications. They have a variety of skills that they can use to help tailor a specific learning plan for you and your dog. They can help you get on track quickly, and they can pivot if an approach isn't working. They are also skilled in hands-on training, virtual coaching, and strategies for teaching people. Our head trainer, Kristen, has a degree in animal behavior and is a Karen Pryor Academy Certified Training Partner. She has over 15 years of experience training family dogs, problem-solving, and competition training.
04
How long is each session with a vet pro?
Our average session is 24 minutes, but there’s no limit to how often or how long you can speak to our pros. We’ll take the time to talk through your questions or concerns. You’ll never be rushed out of an exam room or off the line.
05
What types of veterinary advice and services does Embark On Call provide?
Can’t make it to a clinic, or don’t know if you need to be seen in person? We’ve got your back.
We call our care virtual consultations, or more specifically, chat and/or video sessions with veterinary professionals. We don’t diagnose or prescribe medication, but we can provide guidance, information, and insights when you have pet-related questions.
With Embark On Call, your first wellness visit will be a check-in with our care team. We’ll get a sense of where we can help monitor your pet’s well-being, along with any pressing health or behavior concerns. We’ll get you immediate access to answers, as well as determine an ongoing check-in plan. Your care team will then reach back out to you in order to stay on top of all aspects of your pet's health and wellbeing.
06
When should I use Embark On Call vs. seeing my veterinarian?
Virtual vets aren’t a replacement for in-person emergency care. If your pet is in distress, contact a local emergency clinic immediately. However, we’d be glad to help otherwise – like talking you through stressful situations and helping to determine if you need to make a trip to the vet.
07
Do I need to have a veterinarian already before using Embark On Call?
No. We provide online care that may require an in-person follow-up. If this is the case, we’ll help you find the right provider that fits your needs.
08
How effective is virtual training?
Virtual training can be just as effective, and in some cases, more effective than in-person training. For example, human-reactive dogs can respond much better to virtual training because they aren’t nervous around a stranger. After 10+ years of training, we’ve pretty much seen it all. So it’s often not necessary to be there in person to see your dog’s behavior. Through virtual training, we can coach you to become the trainer your dog needs.
09
What training does your service offer?
We do it all. Since every pet is unique, we'll create a training structure to match your pet’s needs. This includes puppy training, skill building, and behavior challenges. Our puppy training covers potty training, puppy biting, socialization, and more. For skill building, we focus on crucial skills like leash walking, staying at the door, and laying down on cue. We can also help with challenges such as barking at other dogs, fearfulness, or nervousness. Our trainers are each highly experienced and certified, and they will use positive reinforcement methods to help your dog learn and succeed.
10
How long is each training session?
Each training session is 30 minutes long. You’ll receive 2 free sessions as an Embark On Call member.
11
What training methods do you use?
We use reward-based training methods based on the principles of positive reinforcement. This means that we focus on rewarding your dog for desired behaviors and remove rewards for undesired behaviors. We also modify the environment as needed to make it easier for your dog to succeed.